If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message.
If your payment is still pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes 1.
After enrollment, the money will move directly into your recipient’s account. If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll.
Ask your friends and family to enroll with Zelle before you send them money-this will help them get your payment more quickly. Money sent with Zelle is typically available to an enrolled person within minutes 1. Nether Byline Bank nor Zelle offers a protection program for any authorized payments made with Zelle-for example, if you do not receive the item you paid for or the item is not as described or as you expected. Be sure to always double check the email or phone number of the user you’re sending money to. Neither Zelle nor Byline Bank are responsible for any amounts that are transferred to the incorrect person as a result of you entering the incorrect mobile number or email address. It is important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again. If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account.
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